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DON'T RESPOND: Contact First National Bank

FNB Namibia has issued an urgent warning to customers to be extremely vigilant with any messages asking them to click on a link to view a payment or something along those lines.


Kathleen Nell, Manager Online Banking at FNB Namibia has said that the recent revamp of the FNB website has triggered fraudsters to once again try their luck by sending bogus e-mails to customers and requesting them to click on a link to view a payment. We received the following, for example: Dear valued customer • FNB :-) An amount of N$22,630.05 @ Cashbuild paid to your cheq a/c..41201 using card..1072. Date: 20 Sept, 2013. Kindly view the source of payment. Please do NOT reply to this message as it is sent from an unattended mailbox.” Nell advised that everything looks genuine although the e-mail address is never the FNB one. 


(Photograph: Kathleen Nell, Manager: Online Banking, First National Bank of Namibia)

“We can only continue to make our customers aware of possible threats and also to ask them to rather phone their relationship manager or branch ponce too often to request validity of an e-mail. We are constantly introducing new security measures that are aimed at curbing the threat of identity theft”.

FNB still advises that to further counter these threats, FNB customers should never respond or reply to emails which: a) requires you to enter personal information directly into the email or submit that information some other way; b) threatens to close or suspend your account if you do not take immediate action by providing personal information; c) solicits your participation in a survey where you are asked to enter personal information; d) states that your account has been compromised or that there has been third-party activity on your account and requests you to enter or confirm your account information; e) asks you to enter your User ID (or user name), password or account numbers into an email or non-secure web page; f) asks you to confirm, verify, or refresh your account, credit card or address information.
The most important thing to remember is not to interact with the sender of the email, and definitely do not enter any of your personal or account details.

FNB gave more tips to ensure that customer money is safe:
§  Never access the FNB Online Banking or FNB Homepage sites via a link. Rather type the address into the browser address bar or save the address as a 'Favorite';
§  Avoid using public terminals (such as Internet cafes) for your Online Banking;
§  Ensure that you have an updated anti-virus and spyware program and perform regular system scans;
§  Do not open other websites while logged into Online Banking; only have a single browser window open;
§  Choose a User ID and password that cannot be easily guessed and change these regularly;
§  Check for the padlock in your browser window (it indicates a secure site). You can click on this padlock to verify the site "owners";
§  When you complete your online banking tasks, log off and close the browser window;
§  Don't trust a PDF payment proof unless verified by the bank - these documents can be manipulated by fraudsters;
§  Register for FNB’s free “inContact” service that notifies you of any activity on your account and when you have logged into your Internet Banking profile;
§  Never provide your password over the Internet (by email) or over the telephone to anyone (including persons identifying themselves as bank officials).
§  Do not use your OTP (One Time PIN) on any email and when you do use your OTP make sure you are on FNB’s Online Banking secure system and not on a phishing site (check padlock).
§  Download the Webroot software (free) from our website which enables the client to detect phishing sites as well as viruses on the client’s PC.  This software also protects clients login details on any site (including Internet Banking) where a user id and password is required.

For more information please contact Vicky Muranda, Manager: Corporate Communications at FNB Holdings on telephone: (+264 61) 299 2944. 

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